Returns & Exchanges
At English Tea Shop, we want you to be completely satisfied with your organic tea selection. If your order arrives damaged or incorrect, we offer a 30-day return policy for unopened items to ensure the highest quality standards.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue or reason for the return.
Prepare the Package
Ensure the tea boxes are unopened and in their original compostable packaging to maintain food safety standards.
Ship the Product
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Refund
Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing